• Help

AcctManagement.java

• get all users
• get all positions
• get all units
• create new user

AssignTechnician.java

• get technicians by unit id
• get technicians by ticket id
• assign one or more technicians to a ticket

Cancel.java

• close (i.e. cancel) ticket by requestor
• close by supervisor (require reason for closing the ticket)

CreateTicket.java

• get all units
• create new ticket

CreateUnit.java

• create unit

Details.java

• get all units
• get ticket

EditTicket.java

• get all units
• edit ticket (excluding updates)

FirstLoginUpdate.java

This one is for users who login with their campus Ids. We'll leave this one out for now.

Home.java

Nothing here as tickets are placed in session by Login (not a good design)

Login.java

• get user by username and verify password
• we'll leave AD authentication for later

Logout.java

This one is not need for REST API

Priority.java

• change ticket priority

Search.java

• search tickets by term (depending on user type)
  • all tickets (admin)
  • tickets submitted to a unit (supervisor or technician)
  • tickets submitted by user (regular user)
• get tickets (depending on user type)
  • all tickets (admin)
  • tickets submitted to a unit (supervisor or technician)
  • tickets submitted by user (regular user)

Settings.java

• edit user (either by admin or by self)

Update.java

• change ticket status (require a message)
• add an update without changing ticket status

index.java

Nothing here.